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Service Level Agreements (SLA) & 24/7 Support

An SLA provides the client direct access to systems experts with a clearly defined response time. Depending on the level of support agreed between ATS and the client, a systems expert can be on-site within hours after taking the call. An SLA can be agreed as a Global agreement covering multiple sites with plant-specific agreements. Local, single location or area specific SLA’s are all possible within ATS’s flexible agreement structure. Project and 24/7 support is offered to customers both locally and globally.