Support

ATS understands that production critical systems require effective support. Ensuring 99.9% availability requires effective and robust support models with clear communication structures. ATS offers a mix of services tailored to meet the exact requirements of the customer. ATS provides both local (physical) and global (remote support) with rapid response times supported by a Global Service Desk, often integrated with our customers’ IT or IT outsourcing partner and the users.

Service Level Agreements

An SLA provides the client direct access to systems experts with a clearly defined response time. Depending on the level of support agreed between ATS and the client, a systems expert can be on-site within hours after taking the call. [more]

Software Maintenance Agreements

The Software Maintenance Agreement provides customers with ongoing support and upgrades of all ATS software products. It is in addition to, not an extension of, the product warranties. The 90-day software warranty covers only defects in shipped products. [more]